Frequently Asked Questions

Allergies & Medication

  • My child has severe allergy to peanuts/nuts, is your camp peanut/nut free?

  • Can my child take medication while at camp?

  • How do I notify you that my child has an EpiPen/Inhaler ?

Camp Hours

  • What are the hours at the Kelso location?

  • What are the hours at the King’s Collegiate location?

  • What are the hours of your St. Mildred's Lightbourn School ocation?

  • What happens if I am late to pick up my child?

Camp Staff

  • What is the age of your staff?

  • What training does your staff receive?

  • What is the ratio of supervision?

Campers with Exceptionalities

  • My child has a support worker at school, do they require one at camp?

  • Does Planet Kids provide support workers?

Discounts

  • Do you offer a Multi-Child or Returning Family discount?

  • Do you offer any other discounts?

  • Is there any discount the two shortened weeks of camp?

General Questions

  • My child is shy and does not know anyone - Will they enjoy themselves?

  • Can my child walk to/from their bus stop or camp location on their own?

  • Can my child be placed in the same group as siblings? Friends?

  • My child has lost something at camp. What can we do?

  • What happens if my child is sick and can not attend their full week of camp?

  • Can I pick up my child early from camp?

  • What if I am unable to pickup my child and wish to send someone else in my place?

  • How many children are in each group?

  • How are children grouped at camp?

  • Can my child bring electronic devices/ toys to camp?

Lunch & Snacks

Payments

  • What is the payment process?

  • What are the camp fees?

  • Are camp fees subject to the Harmonized Sales Tax?

  • Are refunds available?

Registration

  • Is there a fee to make changes to my registration(s)?

  • Can I change my existing registration?

Safety

  • What happens if it rains?

  • What happens if there is a heat advisory in effect?

  • How is inappropriate behaviour handled?

  • What happens if my child becomes sick or injured at camp?

Sleepover

  • What sleepover options do you offer?

  • Can any camper take part in the Kelso Outdoor Rec. sleepover?

  • Is sleepover an additional cost?

  • What day of the week does sleepover take place?

  • Can I register my child for sleepover once I have completed and paid for their camp registration?

  • What do campers need to bring for sleepover?

  • Where do the sleepovers take place?

  • Do campers sleep indoors or outdoors?

  • What happens if my child becomes sick, while at sleepover?

  • What happens if my child needs to take medication while at sleepover?

  • How many campers are in one tent?

  • How are children grouped into the tents>

  • How many campers stay over on a weekly basis?

  • What type of food is provided, for campers attending sleepover?

  • What if I have to cancel my sleepover registration?

Swimming

  • Does swimming take place everyday at Kelso?

  • My child is not a strong swimmer. What is the level of supervision during swimming times?

  • Does swimming take place everyday at Kings?

  • Does swimming for St. Mildred's Lightbourn School take place everyday?

Tax Receipts

  • Do you provide families with a Tax Receipt?

  • Do your programs qualify for the Children's Art Tax Credit?

  • I need to get a tax receipt from previous years, how do I get them?

Transportation

  • Is there a cost to use the bus?

  • Is transportation provided to your Kelso location?

  • Is transportation provided to your King’s Collegiate location?

  • Is transportation provided to your St. Mildred's Lightbourn School location?

  • Are the children supervised on the bus?

  • I would like to drive my child to camp on Monday morning instead of having them take the bus, is this possible?

  • Can my child only use the bus one way to camp?

  • Can I add or change busing on my child's registration once the week has started?

  • Is it possible to select two different bus stops?

Website

  • I forgot my username/password to login. What should I do?